Ticket Holds: Create & Release

Create And Release Ticket Holds

There may be occasions where you want to hold seats back from the available capacity.  Whether you want to ensure they go to specific patrons or you are trying to encourage sales of specific tickets/seats first, you can accomplish this with the Hold feature.

Create Holds

1. On the Event Dashboard, select Box Office and then Hold Tickets.

 

2. Select the number of tickets you would like to hold, and then click Continue to add them to your cart.

 

3. Checkout to complete the transaction - the total will read “Free”.

 

4. Enter a name for the order and select Place Order. You will receive a confirmation.

 

 

5. Upon returning to the Event Dashboard, you will see that your holds have been recorded on your event.

 

Release Holds

After holding a ticket, you can go back and 1) Release the hold, 2) Convert ticket holds to Complimentary tickets, 3) Convert ticket holds to a Box Office purchase, or 4) Generate a purchase link for a customer to complete later. You can accomplish all of these options from the Ticket Holds Report. Please see the specific tutorials for converting holds.

1. Here we will demonstrate how to release a hold, which places those tickets back into the available capacity. On the Event Dashboard, click on Box Office and then Manage Holds.

 

2. Select Release. This will show you all tickets on that Hold order so you can select which ones you want to release. You can release all or a portion of the tickets on that order.

 

 

3. Click on Release Selected to return those tickets to the capacity remaining for purchase. You will receive a confirmation screen, and the totals will be updated on the Event Dashboard as well.