Ticket Passcodes

Ticket Passcodes

When you add a passcode to a ticket, it can only be purchased by customers who have the code. Once the passcode expires, those tickets will become available for anyone to purchase.

Pro Tip

If you don't want the tickets to be available for public purchase immediately after the passcode expires, simply set an On Sale to Public date in the future. If there is a gap between the passcode expiration date(s) and the On Sale to Public date, you will ensure that no one can purchase tickets during that window.

There are several situations where you might want to use a passcode, but here are 2 of the most common uses:

1. You want a particular ticket to be available for purchase (with a code) before other tickets go on sale.

2. You want some tickets to be available for public purchase now, but others only to be accessible with a code.

Some Tickets Available Before Public On-Sale Date

1. In this scenario we have General Admission and VIP tickets. We want the public to have access to buy all tickets on July 1st, but the band’s fan club needs early access to buy VIP tickets. For this example we will use May 24th for the early access date. The Visible to Public date can be any date prior to May 24th, but the On Sale to Public date needs to be July 1st.

 

2. Now we need to add a Passcode to the VIP ticket. Under Options, select Add Ticket Passcode. Create a code and set the dates that you want the code to be valid. The passcode will not be case sensitive.

 

 

Pro Tip

You can limit the number of tickets that can be purchased using the Passcode. Also, the Passcode expiration date will default to the event’s On Sale to Public Date, but you can update that to expire earlier if you prefer.

3. Both tickets will be locked prior to July 1st. Once you are within the Passcode’s effective date range, however, customers will be able to unlock VIP tickets with the code.

 

 

 

Some Tickets Available Now & Some Only Accessible by Code

1. In this scenario we’ll use the same two ticket types: General Admission and VIP. However, now we want the General Admission tickets to go on sale May 24th while the VIP tickets will only be accessible by code. Let’s also assume that the VIP tickets will not be available for public purchase until July 1st. Because GA tickets need to be available to purchase on May 24th, that will be the On Sale to Public Date.

 

2. We will use the same Passcode dates in this scenario. By default, the ticket will become available for public purchase once the passcode expires.

 

Pro Tip

If you want the Passcode to expire before the ticket goes on sale to the public, add an On Sale Start Date that is further in the future. Then the ticket will not be available for purchase between the passcode Expiration Date and the On Sale Start Date.

 

3. You will see that General Admission tickets are available to purchase now, but VIP tickets require a code. The process of unlocking the ticket is the same as above. Just remember that the code will only work during the date range you designate on that ticket.