Convert Holds to Complimentary

Converting Holds Into Complimentary Tickets

This article is about converting holds into complimentary tickets. For more information on creating and viewing Holds, please see the Ticket Holds Tutorial. That article also shows you how to release tickets that you no longer want to hold.

Let’s say you’ve been holding tickets, and now you are ready to assign them to specific guests as complimentary (comp) tickets.

1. View your ticket holds – either by clicking on Box Office -> View Holds or by viewing the Reports for your event and then selecting Ticket Holds. This will show you how many hold orders you have as well how many holds are still active on each order.

 

2. Locate the order containing the tickets you want to comp and click on Convert. Then select Complimentary Tickets.

 

3. Toggle each ticket to Yes that you want to comp. You can also click on Select All to select all of the tickets at one time. Once you have selected your tickets, click on Comp Selected at the bottom of the page.

 

4. You will be taken to a checkout screen where you will enter contact information for the ticket holder. If you enter an email address, the tickets will be sent to the ticket holder.

Pro Tip

Auto Check-In will default to No – this is recommended unless you are comping tickets at the door. Changing this to Yes means the ticket will show as already scanned in the Event Organizer App.

 

5. Click on Place Order, and you will see the ticket confirmation page. From here you can go back to your event dashboard.