Limit Purchases at the Credit Card Level
There is a new way to limit ticket purchases per event. You can now set a limit on how many tickets can be purchased with a single credit card number. Please note the following terms:
a. The limit is set at the event level rather than the ticket level. If the limit is 6 tickets, for example, the customer can buy any assortment of tickets to arrive at that number. It will not allow them to purchase 6 of each ticket type.
b. Add-on tickets are excluded from the limit.
c. The purchase limit only applies to orders made online by the customer. As an event organizer, you can sell tickets through the Box Office without having to adhere to that limit.
d. In person sales are also excluded from the purchase limit rules. This is because in-person sales are not subject to dispute and are not likely to be purchased by scalpers.
e. This setting only works on events that utilize Stripe as the credit card processor.
Keep in mind that you can still utilize the max purchase quantity option at the ticket level to limit the number of each ticket that can be sold in a single order. Using the credit card to limit purchases is probably not something you’d need to utilize very often. This option makes it much more difficult for customers to buy more than a designated number of tickets, so we suggest using it when you have an artist that wants to strictly enforce a ticket purchase limit or when you anticipate a sell-out situation that will attract scalping activity.
1. This feature is located on the details page of the event setup. When you edit that page, you’ll see the new option called limit ticket purchases.
2. Toggle that to yes if you want to utilize that feature and set the ticket limit.
3. If a customer tries to purchase more tickets than the limit allows, they will receive an error message and will need to adjust the quantity of tickets in their cart before completing the purchase.