1. Custom ticket delivery options
These options affect how your attendees will receive their tickets. You can now select from the following options on each ticket that you create:
a. None – Tickets will not be provided for electronic download.
1. You could use this option for virtual events or tickets that you don’t intend to scan, such as merchandise.
b. Electronic Download – This is the default option for in-person events.
1. This allows attendees to download and/or print their tickets.
c. Will-Call – Tickets will not be provided for electronic download.
1. You would use this option when you want attendees use a physical ticket or a VIP lanyard for entry.
2. You can provide additional instructions regarding pickup sites/hours under the location details.
d. Electronic Download or Will-Call – Tickets will be available for electronic download.
1. This option gives you the flexibility of having a pickup option in addition to the electronic download method.
2. Will-Call instructions
a. You can add basic instructions for will-call pickup hours in the location screen.
b. This message will be visible on the confirmation screen and in the order confirmation email.
1. Click on the Locations icon.
2. Edit the location you want to update.
3. Custom message or instructions at the price level
a. You can add instructions see after purchase that are unique to each price. This information will not be visible to the customer until the purchase is complete. This could be something like special VIP instructions for meet & greet timing and location.
b. This message will be visible on the order confirmation screen and in the order confirmation email instructions at the price level.
1. Go to the appropriate price level and click on Options.
2. Select Instructions and you will see a text box where you can write additional information.
4. Banner message on events
a. This allows you to create announcements that are event specific. This is a great way to communicate special promotions, discounts, or other important information.
1. Edit the event Details and scroll down to the text box labeled Attendee Message.
2. Write the message that you want to appear on the Event and Ticket pages.
The message will appear on the Event page as well as the Ticket page.
5. Location / Venue Image
a. You can upload an image to clarify where certain seats are located within your venue.
b. You can upload one image per event, which will be viewable from the ticket page.
1. Under Event Images in the event setup process, upload an image where it says Venue Map Image.
6. Ticket Image Options
a. You can now upload images that can be associated with specific tickets.
b. You can upload multiple images, but you can only tag one image per ticket.
1. Under Event Images in the event setup process, upload an image where it says Ticket Images. Name and crop the image as you normally would.
2. Click on Add Ticket Image to upload additional images.
3. After uploading your images and clicking Save, you’ll be directed to the Ticket setup page.
4. Under Options, select Add Image. A drop-down box will appear, and you will select the image that you want to associate with that ticket.
c. These images will be visible from the event ticket page.
7. Performer link is now auto-generated
a. In addition to Venue links and Social Media Links, there is now a default Performer link that you can use to track sales.
b. These links are accessible for each event by going to Options and Event Links.
8. Sales by week now visible on event dashboard
a. Your event dashboard will now provide a breakdown of sales by week in addition to the other metrics already provided.
b. Access this information by going to Reports and then selecting Event Dashboard.
9. Calendar reminder option for future on-sale dates
a. If an event is not on sale yet, customers can click on a new option called Remind Me, which will help them create a calendar reminder for when sales are active.
10. Transaction dispute notifications
a. Moving forward you will be automatically notified if one of your transactions has been disputed by a customer. This only applies to transactions processed using Stripe. Stubs.net will continue to fight the dispute on your behalf and keep you informed regarding the outcome of the chargeback.
11. Converted Holds Tracking
a. When you convert a hold, you will now have visibility to the new order details from the Holds Report. This ties the two transactions together for tracking purposes.
1. Click on Box Office for a specific event and then click on Manage Holds.
2. This will show you all hold orders.
3. Click on Show to see any orders associated with converted tickets.
4. Click on View to see the order details for the newly created order.