Basic Form Setup

Basic Form Setup

This is a powerful feature that lets you capture additional details at checkout. There are stock questions that can be used across all events. If you need to create custom questions, however, that is an Enhanced Feature so make sure to select that option on the Details page when you first create your event if you want to customize your checkout forms.

This tutorial covers basic form creation.

1. The Forms section is the final screen you will see as you are creating a new event. When you reach that stage, you will see several options.

Question Frequency: This is the number of times the questions will be asked at checkout. Let’s assume a customer buys 3 tickets to your event. Do you want to ask them a question three separate times (per ticket) or just once (per order)?

Allow Attendees to Change Responses: Select Yes here if you want customers to have the option to change their answers after purchase. They can access their order details from their confirmation message or by looking up their order on Stubs.net If you add custom questions later, this selection will also impact those questions.

Pro Tip

The more information you require at checkout, the more likely you are to lose potential buyers. You want to make it as easy as possible for them to checkout. If you ask multiple questions, just make sure you really need that data or make the questions optional.

 

2. If you determine that you need to ask questions for each ticket purchased, select “Per Ticket” as your question frequency. This will bring up additional options.

You have the option to limit questions to specific ticket types or to ask them for all tickets purchased.

 

3. There are several stock questions that you can choose from. Please note that we already require First Name, Last Name, Billing Address, and Email Address at an order level during checkout for paid tickets. Any additional questions you select here will be in addition to those.

You can easily toggle back and forth to select the questions you want to ask and whether you want them to be required or not.

Click on Save at either the top or bottom of the screen to save your selections.

 

4. How will those questions appear at checkout?

For the current example, we are requiring an Email Address for two different ticket types and Company name will be optional. Customers who buy those ticket types will see this in their checkout screen:

 

5. How can I see the responses to my questions?

You can view your attendee responses with our stock reports. Go to the Reports for your Event and then select either Attendee Responses or Responses Summary.

One report shows you the individual details of each purchase. The other report shows you a summary of canned responses.